A couple of days before departure I always have a feeling of expectation. How will the flight be ( I don’t like flying), how will the stay be, how will the weather be. Mentally I am tuned in on the trip.
When I got an email from the company that my flight has been cancelled and they “offer” a new trip for the same money…I got so angry. I had payed extra to spend as little time as possible at the most boring airport I have seen- Berlin Tegel. This with two children of which one cannot walk. The offer I got is to spend 5 hrs there? Seriously? Angry I called Travelstart that told me to call airberlin. So I did.
The girl I talked to was so nice. She booked me a flight at Friday (fr. Stuttgart but still). I cooled down and got happy I can go to Sweden.
I have to say I got surprised of how important it is with good customer service… Had it been differently, I would have never flied with airberlin again. Now, I hope I will get these tasty little airberlin chocolate hearts when finishing the trip 🙂

Picture: I got surprised when I saw that this is the flight we got booked on. Quite expensive / Začudila sam se kad sam vidjela koji let nam je zakazan. Poskupo…
Par dana prije nekog putovanja uvijek dobijem osjećaj očekivanja. Kako će let proći ( ne volim letiti), kako će biti na mjestu, kakvo će biti vrijeme itd. Mentalno sam skroz usmjerena na to putovanje, tako da kad sam dobila mail da je otkazan let dobila sam fras.
Ponuđena sam putovanje gdje moram pet sati čekati na Berlinskom aerodromu. Sa dvoje male djece nema šanse da hoću tu torturu da prođem. Nisam džabe platila više da to ne moram proći. Ljuta sam nazvala Travelstart koji su mi rekli da zovnem Airberlin. I tako sam i uradila.
Cura s kojom sam pričala je bila tako fina. Zakazala mi je let iz Stuttgarta u petak umjesto četvrtka. Jes da je iz Stuttgarta ali lakše to nego biti na aerodromu sama. Bila sam sretna da mogu ići u Švedsku.
Bila sam malo zaćuđena koliko je bitna lijepa riječ i customer service (korisnićka podrška(?). Da je bilo drugačije nikad više ne bih letjela sa Airberlin, a sada se nadam onim njihovim slatkim čokoladicama u obliku srca 🙂